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Returns and Exchanges


If for any reason you are not satisfied or feel the item is defective or damaged, we will accept it for an exchange, repair or refund within 7 days from the delivery date of your order on any non-sale item.  We do not accept returns OR exchanges on any item that has been purchased during a promotional sale, vault sale or any item purchased from our guest designer collections.

We are confident you will be satisfied with your purchase as each piece of our jewelry is handmade and subject to an intensive quality control process before it is sent to you. We encourage you to inspect the package immediately upon receipt.  

Our signature finishes are meant to be unique and special.  Imperfections such as hammering and brushing with satin, matte and shiny finishes are executed with purpose for a look that is distinctive of the Julez Bryant collection.  Each piece we design is touched by human hands and made from precious metals and gemstones that come from the Earth. 

Should you wish to return or exchange an item, please email us at  Please provide your Name, Address, Invoice Number and Reason for Exchange.  You will be provided a Return Authorization (RA) number which must be clearly written on package when it is returned.  You will responsible for return shipping and associated insurance on the package. 

Upon receipt and inspection of the returned item(s), we will exchange, repair or refund as directed.  If an additional amount is owed, we will contact you to arrange payment.  If item(s) returned are deemed not to be in its original condition or altered in any way, we will send back to you and the sale will be final.

No exchanges are offered on items designated as final sale, The JB Vault, special orders, custom orders, engraved items or sale items.

We cannot accept exchanges for merchandise purchased anywhere other than through this site at or the Gallery by Julez Bryant.